Refund Policy

Our Money Back Guarantee

If we don’t deliver or protected coverage is lost, we’ll replace it or refund you. Every order is protected for up to 24 months:

To make a claim under this guarantee, contact us as described in How to request a refund.

Refunds during the writing process

If you decide to cancel your order during the writing process, our policy is designed to be fair and transparent. Here's what happens:

1. Full Refund of Publishing Package and Add-ons: You will receive a complete refund for any costs associated with the publishing package and any additional publishing add-ons. This means that if you have paid for services beyond the writing of the article, such as publishing or marketing services, these fees will be fully refunded to you.
2. Writing Package Fee: The writing package and writing add-ons are refundable only before a writer starts working on your article. Once a writer has started, they are non-refundable, because these fees compensate our writers for the time and effort they have invested in your project up to the point of cancellation. The writing research add-on is not refundable.

By initiating a refund during the writing process, you acknowledge and agree to these terms. If a writer has already started working on your article, you will forfeit the writing package fee, but you will still be entitled to the full reimbursement of any additional publishing-related expenses you may have incurred.

Refunds during the publishing process

Refunds requested during the publishing process will be denied. We cannot stop a publication that is in process, and we are not able to recoup the costs of publishing an article. Please review your article thoroughly before sending it to us or approving it for publication. We make every effort to ensure that your article is free of errors. However, you should always check:

• The article meets your requirements
• The business contact details are correct as they will be included in the live publications
• The spelling and grammar are right
• The keywords you provided are used
• All the links work correctly
• The images/videos you want are included and positioned in the article

Refunds after the completion of your order

If the text of the article you provided us or approved does not match the live publications, you can request a free removal and republish. This policy does not cover a difference in the publication's formatting or the placement of images and videos because each news site controls these.

If your news story is not published on the minimum number of news sites included in your package, you will be entitled to a full refund as per our Money Back Guarantee.

After publishing, Coverage Protection, Major Outlet Protection and, on the Ultimate Package, Guaranteed AI Citations apply as described in Our Money Back Guarantee.

All other reasons for a refund will be considered, but not guaranteed.

How long do refunds take

Refunds will be approved or denied based on this policy within 24 hours of receiving your request.

Refunds will always be sent back to the PayPal account, bank account, or card you used when making the payment. We are not able to process refunds to a different account.

How to request a refund

To request a refund, you can either click here to start a chat or send an email to [email protected]

When contacting us about a refund, please include the email address you used when placing an order.